Pls. be noted Bank and Post Office transfer fee should be paid by customer.
If we cannot to confirm your money transfer within 5 business days upon every order, your order will be canceled. Business days are Monday through Friday and exclude Japanese National holidays.

In case your money transfer will be delayed, please let us know the approximated date of money transfer in advance via e-mail.

In case your bank or post office account name is not as billing name, please let us know.

-Credit Card

Shipment
Upon money transfer, we ship your order within 4 business days by SAGAWA KYUBIN. Business days are Monday through Friday and exclude National holidays in Japan.

SAGAWA KYUBIN (except for Okinawa) will deliver your merchandise on time.
You can choose delivery time service as followings.
Pls. enter your convenient time to delivery as remarks of [Enter Billing & Shipping information] screen

08:00-12:00　10:00-12:00　11:00-13:00　12:00-14:00　13:00-15:00　14:00-16:00
15:00-17:00　16:00-18:00　17:00-19:00　18:00-20:00　19:00-21:00　20:00-22:00
21:00-23:00　22:00-24:00
Delivery time service not available for Okinawa and other rural district

Japan Post will deliver your merchandise for Okinawa.

If any problem or missing, pls. contact us.

For International shipment, pls. mail to info@romanajewellers.com
We correspond individually.
Basically we ship the merchandise by DHL with insurance to overseas. Delivery charges, insurance, Duties and Taxes are not reflected in our price. The carrier will charge the package recipient all applicable duties and/or taxes at the delivery.
Restrict of import for precious metal such as gold jewellery belongs to Nations and/or States.
We are not responsible for lost package and forfeiture of merchandise by authorized concerned.

Merchandises sold are not returnable other than heavy damaged items.
We accept exchanges for heavy damaged items or/and mistake in the item purchased within 7 days of delivery.
Any damage or defective claims must be made within 7days. Pls. mail to us first.
For all damaged products, we will pay for return shipping costs (chakubarai) and send replacement items at no extra cost and send replacement items at no additional charge.
In case the merchandise you ordered is no longer available, it will be taken from 1 month to 4 months to order the same merchandise as well as you ordered.

We ship the merchandise boxed with lovely wrapping paper and tied up ribbons.

ROMANA JEWELLERS clearly specified below under Law Concerning Specific Commercial Transactions, mail order system (Section 11th)

Company: ROMANA JEWELLERS Ltd.
Director: Shopon Bepari
Web operating director: Mami Bepari
Shop address: #13 New Akihabara Center 1F,
1-16-10, Sotokanda, Chiyoda-ku,
Tokyo#101-0021 JAPAN
Phone Number 81-3-3253-9393
Fax Number 81-3-3253-9393
E-mail info@romanajewellers.com
Pricing as on be displayed in our Web Site